Logicalis

Logicalis win prestigious TSIA Star award

logicalis win prestigious TSIA star award

South Africa, Sep 25, 2024

The Technology Services Industry Association (TSIA) awarded Logicalis the Star award for ‘Innovative KPIs in Managed Services’ enabled by the award-winning, Digital Fabric Platform. 

When it comes to industry benchmarks, for a global managed service provider like Logicalis there is arguably no better yardstick than the Technology Services Industry Association (TSIA). 

Today, Logicalis is delighted to announce the TSIA Star Award win 2024 for Innovative KPIs in Managed Services. This accolade underscores our commitment to delivering cutting-edge Managed Services that empower CIOs along the value chain in their digital transformation journey.

The CIO's challenge

Our Logicalis CIO study in 2024 revealed significant challenges faced by technology leaders:

  • 62% of CIOs said that they’d experienced or anticipated digital transformation projects being cancelled or delayed due to cost constraints
  • 75% struggle to unlock their data effectively
  • 80% face difficulties analysing performance across their digital footprint 

These findings highlight a critical need for enhanced visibility and performance analysis in digital ecosystems.

The Digital Fabric Platform (DFP)

In response, we launched the Digital Fabric Platform (DFP) in 2023. This AI-powered solution simplifies complex digital environments by focusing on five key factors:

  • Reliability: Real-time reporting on uptime and availability
  • Economics: Utilisation data for maximising investment and cost reduction
  • Security: Ongoing compliance measurement and threat reduction insights
  • User Experience: Tracking responsiveness, usability, and productivity
  • Environment: Monitoring power and capacity utilisation for carbon emission reduction 

The DFP provides a live scoring system for each factor, offering a holistic view of the entire tech suite's performance and actionable insights for improvement.

Global impact and customer satisfaction

Our innovative approach has resonated strongly with clients across the globe:

  • 85% of customers agree that we offer innovative solutions and services
  • 94% rate us highly for knowledge and expertise 

Customer endorsements highlight the DFP's critical role in securing contracts, displacing competitors, and maintaining CIO trust.

Driving efficiency and improving infrastructure health

With almost 200 global customers onboarded, the DFP has achieved significant improvements through recommendations in the Health scores across:

  • Reliability: Identified 1664 near-EOL assets, reducing potential hardware failure by 10.5% and saving ongoing costs by approximately $133,120 USD
  • Security: Over the last 6 months strengthened our customer security posture minimising threat exposure impact by 32%
  • User Experience: Reduced user frustration by 34%
  • Economic: Provided cloud cost savings of approximately $4.6m increasing their economic health score by an average of 31%
  • Environment: Identified an average of 106 tonnes of carbon savings across our entire customer base

Conclusion

Winning the TSIA Star Award 2024 for Innovative KPIs in Managed Services demonstrates our continued investment in digital managed services. By leveraging our comprehensive suite of IT services and the ground breaking Digital Fabric Platform, we ensure our clients' business operations remain efficient, secure, and adaptable to future technological advancements.

At Logicalis, we're not just another managed service provider; we're Architects of Change, committed to helping customers succeed in a digital world and delivering sustainable outcomes that matter.

In the fight against climate change, our customers find the DFP to be a key enabler in responsibly reducing CO2 emissions. This commitment to sustainability, coupled with our drive for innovation and customer satisfaction, positions Logicalis as a leader in managed services and a trusted partner for businesses navigating the complexities of digital transformation.

Our goal is to help CIO’s reach complete optimisation within their IT ecosystem, enhanced security and operational efficiency, driving innovation across all business functions.

As we continue to evolve our services, we remain focused on meeting the unique needs of each client, offering personalised experiences within the platform that set us apart in the market.

To find out more about the Digital Fabric Platform capabilities visit:
https://www.logicalis.com/solutions-and-services/services/managed-digital-fabric-platform 

For a demo of the digital fabric platform visit:
https://www.logicalis.com/managed-digital-fabric-demo-on-demand

 

 

Related Insights

South Africa , Nov 15, 2023

Announcement

Logicalis named 2023 Cisco Global Enterprise Networking and Meraki Partner of the Year for the second consecutive year

Last week, we proudly received the 2023 Cisco Global Enterprise Networking and Meraki Partner of the Year award (add PR link) during Cisco’s annual Partner Summit. The award recognised Logicalis' global capability in Enterprise networking, with Logicalis Portugal receiving a special mention for their standout contribution to driving Intelligent Connectivity managed services to customers in Portugal.

Learn more

South Africa , Nov 13, 2023

Blogs

Logicalis named inaugural 2023 Cisco Global Sustainability Partner of the Year

Last week, we were honoured to receive the inaugural 2023 Cisco Global Sustainability Partner of the Year award during Cisco's Global Partner Summit event in Miami. This prestigious accolade acknowledges Logicalis' exceptional sustainability achievements and success in helping customers reduce the environmental impact of their digital ecosystems across the globe.

Learn more
critical-power

South Africa , Oct 10, 2023

Press Release

Logicalis Successfully Deploys First Commercial Closed-loop Huawei Power-S in South Africa: A Revolutionary Integrated Power Solution Offering Seamless Multi-Source Support

Logicalis, a global provider of Digital IT solutions and managed services, working in partnership with Huawei Digital Power a leading global provider of digital power products and solutions, has successfully deployed the pioneering Huawei Power S - a seamless integrated power solution that can support multiple power sources - in South Africa.

Learn more

South Africa , Mar 1, 2019

News

Logicalis strengthens Pan-African capabilities with senior appointments

Logicalis South Africa (Logicalis), a subsidiary of Datatec Limited (JSE: DTC), has made three senior appointments to significantly strengthen its regional management team and build on the platform established in South Africa to further expand reach and capabilities across the region. The company appointed Jakes Jakobsen as Managing Executive of Sales and Marketing, Caesar Tonkin as Chief Information Security Officer and Morné Laubscher as Hybrid IT and Cloud Practice Manager of Logicalis South Africa. Logicalis, part of the international Logicalis Group, is an IT solutions and managed services business offering digital enablement services to help local and international customers take advantage of digital technology

Learn more

South Africa , Feb 28, 2019

News

Logicalis South Africa joins an exclusive group of companies by becoming ISO/IEC 20 000 and ISO/IEC 27 001 certified

Logicalis South Africa has joined an exclusive group of companies in becoming an ISO/IEC 20 000 and ISO/IEC 27 001 certified business for complying with the international standard for Information Security and IT Service Management. Logicalis SA successfully implemented these management systems within a 12 months period. With pride, the team attended the formal presentation of these certificates on Monday 25th of February. This took place at the Cape Town BSI Offices located in Stellenbosch.

Learn more